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Counterfeiting is not the same as refilling or remanufacturing.
Remanufacturing is a legitimate industry and just one of our many competitors.
A refilled or remanufactured product does not become counterfeit until it is
packaged or sold in a way that confuses a customer into believing that they are
buying a genuine HP product.
Fraud is an act of deceiving or misrepresenting, an intentional
perversion of the truth, intended to induce a person to part with something of
value, usually money. While fraud can occur without the presence of counterfeit
products, counterfeiting by nature itself is a form of fraud.
Consistent, high-quality prints
When you purchase genuine HP supplies, you get quality and proven reliability
that offers consistently clear and sharp output.
Trouble-free printing
HP print cartridges deliver guaranteed performance – no fuss or frustration
from unwanted leakage or messy printouts. Backed by reliable warranty, HP
ensures your printing experience is always hassle-free and enjoyable.
Technology behind perfect printouts
With 70% of the printing system's critical components in the print cartridge,
you can be sure that if you're not using HP printing supplies, you're not
getting HP printing.
Peace of mind
Dedicated to quality in design and manufacturing, HP stands behind our products
with a continued commitment to customer satisfaction that has lasted over 60
years.
Packaging
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Check for the genuine HP security seal
on the cartridge packaging.
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Non-standard packaging or packaging that appears to have been opened can be an
indicator of counterfeit products.
Quality
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Poor, inconsistent print quality indicates that you may have obtained
non-original HP print cartridges.
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Counterfeit products fail prematurely. With a failure rate of less than one in
every hundred, HP print cartridges remain to be one of the most reliable around
the world.
Price
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HP does not sell customers ridiculously discounted print supplies, nor conduct
factory surplus sales.
Deceptive marketing
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HP does not market print supplies directly by phone. Beware if someone calls
you claiming that they are an HP employee or affiliate, and tries to sell you
their products.
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Be careful on purchasing print cartridges that claim to yield more than that
that of a standard HP cartridge – chances are these cartridges are
counterfeits.
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Watch out for ‘free’ product offers or evaluations provided by some vendors.
They may oblige you to purchase later, which can cost you more in the end.
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Think twice before engaging with vendors that are unwilling to provide customer
references on the products they are selling.
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Look for the genuine
HP security seal
High quality prints
No fire sale or
factory seconds
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Be wary of the following offers:
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Better prices than those offered by recognised HP distributors.
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Limited part number availability.
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Cash-on-delivery requirements.
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Stories of fire sales, auctions, etc.
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Repackaged products
HP is committed to our customers and will vigorously defend the
trust invested in HP quality and reliability. We will protect our customers and
investigate any reports of fraudulent products with appropriate legal action.
To report any questionable activities related to counterfeit cartridges, please
contact us at:
Any personal information provided to HP is considered confidential
and will not be shared externally during our investigations. HP will only
respond to your submission if additional information is needed to conduct an
investigation. HP does not provide warranty support or product replacement for
counterfeit cartridges.
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